Return & Refund Policy for MyShopHaven

Effective Date: August 2025
Website: www.myshophaven.com

We want you to love your shopping experience at MyShopHaven! If something isn’t right with your order, here’s how we handle returns and refunds.

1. Contact Us First

If there’s an issue with your order, please email us at privacy@myshophaven.com within 14 days of receiving your order.
Include:

• Your order number

• A description (and photo, if possible) of the issue

2. What Can Be Returned?

• Items that are damaged, defective, or incorrect when you receive them

• Items that are unused and in their original condition

Please note:

• Personalized or custom-made items (if you offer these) usually can’t be returned unless they’re faulty.

3. Refunds or Exchanges

Once we confirm the issue, we can:

• Send you a replacement, or

• Process a refund to your original payment method

Refunds can take 5–10 business days to appear in your account.

4. Shipping Costs

• If we made a mistake (wrong or faulty item), we’ll cover return shipping costs.

• If you change your mind, you may need to cover the return shipping.

5. International Orders

For orders outside Australia, we’ll do our best to help, but shipping times and costs for returns may be higher.

6. Need Help?

We want you to be happy! If you have questions, just email us at privacy@myshophaven.com.

Friendly reminder:
We recommend double-checking your shipping address and order details before checking out to avoid issues.